Customer Perception of Service
Customer service representatives are the front-line of any business so its critical to support them with the best possible training. Youll need to look at resources like product usage reports NPS survey s and customer interviews to get an accurate view of customer perceptionIf you dont have this data consider adopting customer feedback tools to help you collect this information. What Is Your Customers Perception Of You And Your Business How Do You Know Do You Ask Do You Have A Proce Client Happiness Business Motivation Reality The experience that individuals have with a company and then what they hear from friends and family influence their perception of and likelihood to do business with a company. . This brand doesnt get me. Good customer service skills include being concerned about the well-being of the customer regardless of the problem she is having. 1 Customer Satisfaction Score CSAT. Were able to make an excellent i...